4th September 2010   Van Haren Publishing - your Leading Global Standards   IT Outsourcing is set to grow in popularity during 2010, according to a report by the International Data Corporation (IDC). This report has predicted European IT services expenditure will increase in 2010 and 2011, with IT outsourcing being the main driver behind this. This month, Van Haren Publishing presents series of sourcing whitepapers covering contract management, e-sourcing, and IT outsourcing. You can download these whitepapers directly or by visiting Best Practice Freezone to read more.   Contract Management: Highlights & Trends in Contract and Commercial Management in 2009-2010 2010 is the year when commercial and contract professionals must step up – or risk being pushed aside. This paper explains the pressures for an increased profile, the demands for commercial and contract strategies that align with market needs and improving the management of business risk. Contracting must become a proactive discipline, providing positive differentiation, rather than…>>>   Contract Management – Managing Service Delivery                                        This White Paper describes how service delivery is managed: obtaining the required service levels and quality within agreed costs, managing performance and managing risks. Topics are included: The service does what it is required to do The service is being delivered to the agreed quality The cost are not higher than expected   For more information, please see these books: IT Outsourcing Part 1 - Contracting the Partner IT Outsourcing: Part 2 - Managing the Contract Implementing Strategic Sourcing        ISBN: 9789087530303  ISBN: 9789087536169  ISBN: 9789087535797  Price: €22,50  Price: €22,50 New in July Price: €39,95  New in July   e-Sourcing: e-Sourcing Capability Model for Service Providers (eSCM-SP)  New!                    e-Sourcing Capability Model for Client Organizations (eSCM-CL)                          Organizations are increasingly delegating their information technology (IT) intensive business activities to external service providers to take advantage of the rapid evolution of the global telecommunications infrastructure. Managing and meeting client expectations is a major challenge in sourcing of IT-enabled services, and examples of failure abound. The eSourcing Capability Model for Client Organizations and Service Providers are “best practices” capability models developed to give IT-enabled sourcing service users and providers guidance toward improving their capability across the sourcing life-cycle. eSCM-CL contains 95 practices as well as eSCM-SP with 84 practices in detail. Each practice includes: Sourcing Life-Cycle: Covers Analysis(eSCM-CL), Initiation, Delivery, Completion, Ongoing (spans the entire life-cycle). Capability Areas: Logical groupings of Practices that help users to remember and intellectually manage the content of the Model. Capability Levels: The five Levels, numbered 1 through 5, describe an improvement path that progresses from a limited capability to deliver a service that meets a client’s particular requirements up to the highest level of sustaining excellence over time.   For more information, please see these books: eSourcing Capability Models (eSCM-Set) ISBN: 9789087536060 Price: €125,00   Outsourcing: IT Outsourcing – the RFP & the Supplier instructions                                       This whitepaper proposes the development and structure of the RFP and general style recommendation for RFPs. The RFP, or request for proposal, is the document in which the customer formulates their requirements to potential suppliers. The suppliers are able to prepare a proposal on the basis of the RFP. The Supplier instructions, on the other hands, focuses on…>>>   Outsourcing: to be or not to be in control: that is the question                  Outsourcing governance is the latest buzzword in the world of outsourcing. According to experts there is a close connection between the concept of outsourcing governance and other trendy concepts such as retained organization, sourcing management, demand/supply management, multiple vendor management and IT governance.…>>>   For more information, please see these books: Outsourcing Professional Body of Knowledge (OPBOK) IT Outsourcing - An Introduction     ISBN: 9789087536138 Price: €49,95 ISBN:9789087534929  Price: €29,95  New!!!  The Official publication for IAOP     Van Haren Publishing - Best Practice FreeZone: IT Management [ABC of ICT] [AMBI] [ASL] [BiSL] [Business IT Alignment] [CMMI] [CobiT] [Function Point Analyst (FPA)] [I-Tracks] [ISO 20000] [ISO 27001] [ISO 38500] [ISPL] [IT Governance] [IT Outsourcing] [ITIL - Foundation] [ITIL - Service Management] [ITIL V2] [ITIL V3] [ITSCMM] [Metrics] [MOF] [Other] [TMAP] [ValIT] Enterprise Architecture [DYA] [GEA] [MDA] [Other] [SABSA] [SOA] [TOGAF] Project Management [A4-Projectmanagement] [DSDM / Atern] [IPMA] [IPMA-CP model] [Maturity in Project Management] [MSP] [M_o_R] [Other] [PMI] [PMO] [Portfolio Management] [PRINCE2] Business Management [CMMI] [Contract Management] [EFQM] [eSCM] [ISO 9000] [ITSqc series] [Other] [Outsourcing] [Six Sigma] [Sqeme]   Please Note: All prices exclude tax and may be subject to change. Please check the website for the latest prices   Advanced Information We are very keen that we only contact people who would like to receive our information. If you are in receipt of this email and you would prefer not to receive further details of new titles from VHP, please click here, and we will ensure that your details are removed from our mailing list. Similarly, if you have any colleagues who would like to be added to our mailing list, then please contact us at info@vanharen.net   Copyright © 2010 Van Haren Publishing Hogeweg 39-F, 5301 LJ, Zaltbommel, The Netherlands   + 31 (0) 418 577 040 info@vanharen.net