4th September 2010   To get an introduction to the Service Catalog, click here to download whitepaper.   Van Haren Publishing is pleased to announce our new title ' The Service Catalog' , the Best Practice guide for organizations to identify key services that support business processes as well as to understand the contribution made by those services. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.  ‘The Service Catalog was the most popular topic of presentations in ITSM in 2009, and 2010 promises to be no different. This publication fills a niche in the market, by providing real detail on service catalogues, their design, their use, and their benefits.’          (Kevin Holland, UK Public Sector National Competency Lead for Service Management)                                       The Service Catalog              ISBN: 9789057535711   Price: € 39,95 excl tax Download Sample File                      You will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog              Content: Setting the Scene Definition and Basic Concepts The Service Catalog Framework for Creating a Service Catalog Design and Development Management and Organization Technology Appendix - Basic Concepts for IT Service Management     'This book jump-starts and clarifies the way to go for your Service Catalog initiatives, focusing on the right place to start: the  Customer.' Rui Soares, GFI Portugal, itSMF Portugal   'At last a practical, independent, hands on guide to design, develop, maintain an almost ' universal Service Catalog! Herve Meslin, ICT Services Department of Immigration and Citizenship, Australia   '… this book has been a long time coming.  It fills a large hole in the Service Management toolset, giving for the first time details regarding the IT Service Catalog and how we construct it.  It details not only the technical but also business service catalogs, it explains the differences and why we need them both.  The layout is clear and it finishes with a view to what all businesses should be looking towards; the truly actionable IT Service Catalog’. Gareth Johnston.  ParryMcGill LLC. Visit our Best Practice FreeZone to download Free content: IT Management [ABC of ICT] [AMBI] [ASL] [BiSL] [Business IT Alignment] [CMMI] [CobiT] [eSCM] [Function Point Analyst (FPA)] [I-Tracks] [ISO 20000] [ISO 27001] [ISO 38500] [ISPL] [IT Governance] [IT Outsourcing] [ITIL - Foundation] [ITIL - Service Management] [ITIL V2] [ITIL V3] [ITSCMM] [Metrics] [MOF] [Other] [TMAP] [ValIT] Enterprise Architecture [DYA] [GEA] [MDA] [Other] [SABSA] [SOA] [TOGAF] Project Management [A4-Projectmanagement] [DSDM / Atern] [IPMA] [IPMA-CP model] [Maturity in Project Management] [MSP] [M_o_R] [Other] [PMI] [PMO] [Portfolio Management] [PRINCE2] Business Management [CMMI] [EFQM] [ISO 9000] [ITSqc series] [Other] [Six Sigma] [Sqeme]    Please Note: All prices exclude tax and may be subject to change. Please check the website for the latest prices.   Advanced Information We are very keen that we only contact people who would like to receive our information. If you are in receipt of this email and you would prefer not to receive further details of new titles from VHP, please click here, and we will ensure that your details are removed from our mailing list. Similarly, if you have any colleagues who would like to be added to our mailing list, then please contact us at info@vanharen.net   Copyright © 2010 Van Haren Publishing Hogeweg 39-F, 5301 LJ, Zaltbommel, The Netherlands   + 31 (0) 418 577 040 info@vanharen.net