4th September 2010
 
    
 

 

 Relevant Process quality is the vital key for successful IT Management.

But in a 2009 ITIL survey, 46% of 500 respondents admit they have a medium to low level of maturity in ITIL implementation, with only 31% in the high to very high level. Many of them are intending to continue to mature processes before further upgrading

Now, you can obtain this independent and quality guidance on process assessment (TIPA framework) that really support your ITIL and ISO/IEC15504 operations.

  • It is invaluable for any ITIL and ISO/IEC15504 program
  • Compatible with ITIL and ISO/IEC15504
  • Supports  ISO20000 certification
  • Supported by itSMF Luxembourg
  • Created by the pioneer public research centre CRP Henri Tudor

 ‘We are convinced that using the ITIL Framework Best Practices, structuring the processes according to the ISO/IEC 15504 standard, and making the TIPA process models available is an added value to the market.'   Book Foreword by Sylvie Prime (President of ItSMF Luxembourg)

'  The framework supports the implementation of processes described in ITIL and ISO/IEC 20000, and provides an approach for evaluating their effectiveness...We welcome it as a comprehensive package consistent with and supportive of the aims of the international Standard.'  Book Foreword by Terry Rout (Software Quality Institute) and Alec Dorling     (InterSPICE ltd)  

 
 
ITSM Process Assessment Supporting ITIL®  

                   

ISBN: 978 90 8753 564 3
Price: € 39,95 (excl tax)
 
      
  • Combines ITIL principles with ISO/IEC 15504 
  • Shows how to use the TIPA framework to assess and improve your ITSM processes with ISO/IEC 15504 and prepare for ISO 20000 certification
  • Illustrated with real-life case studies that highlight what should be done and what should be avoided
  • This Quality independent self-assessment material developed over 7 years of research
  • Introduces the following concepts:
  1. Process assessment and process maturity
  2. How to plan and perform a process assessment        
  3. How to use the methodology
  4. How to launch an improvement plan starting with an assessment project

 

Our Best Sellers in ITIL V3:

 
 
 ISBN: 978 90 8753 057 0
Price: € 39.95 (excl tax)
 
 Languages: English, Dutch, French, German,  Italian, Spanish, Korean
 
 ISBN: 978 90 8753 102 7
Price: € 11.85 (excl tax)
 
 Languages: English, Dutch, German, Italian, Japanese, Spanish
 
  

 
 
 
 ISBN: 978 90 8753 108 9
Price: € 79.95 (excl tax)
 
 Languages: English, Dutch, German, Spanish
 
 ISBN: 978 90 8753 069 3
Price: € 22.50 (excl tax)
 
Languages: English
 

Our Popular ISO 20000 titles:

 
 
 ISBN: 978 90 8753 081 5
Price: € 49.95  (excl tax)
 
 Languages: English, Dutch, German, French, Spanish, Japanese, Brazilian/Portuguese
 
 ISBN: 978 90 7721 279 0
Price: € 15.95 (excl tax)
 
 Languages: English, German, Italian, Spanish, Japanese
 

 Or visit our Best Practice FreeZone to read More articles:  

IT Management
Enterprise Architecture
Project Management
Business Management

 

Please Note: All prices exclude tax and may be subject to change. Please check the website for the latest prices.

 
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